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💳 Payment Policy – Webbazar
1. Introduction
This Payment Policy defines the accepted payment methods, processing conditions, guarantees, refunds, and non-refunds applicable to purchases made on the Webbazar platform.
By making a purchase, the customer agrees to the terms described below.
2. Accepted Payment Methods
Webbazar offers the following payment methods:
📱 Mobile Payments
🏦 Bank Transfer
- Deposit or transfer to the accounts indicated at the time of purchase.
💵 Cash on Delivery (when available)
- Available only for physical products and in select areas.
💳 Cards (if applicable)
3. Payment Confirmation
- Payments via mobile wallets are usually confirmed instantly.
- Bank transfers can take up to 24 business hours.
- The order will only be processed after payment confirmation.
4. Payment Security
Webbazar adopts security measures to protect customer data:
- Secure payment processing
- No storage of sensitive card data.
- Partnerships with trusted providers
5. Delivery and Availability Policy
📦 Physical Products
- Sent after payment confirmation.
- Delivery timeframe provided at the time of purchase.
💻 Digital Products
- Delivered automatically or via email after confirmation.
- Immediate access or within a few hours.
6. Refund Policy
🔄 Refunds apply
The customer may request a refund in the following cases:
Physical products:
- Defective or damaged product
- Product different from what was ordered.
- Failure to deliver within the agreed timeframe.
Digital products:
- Corrupted or inaccessible file
- Product does not match description.
💰 Refund processing
- The request must be made within 7 days of purchase.
- The refund will be processed using the same payment method whenever possible.
- The refund processing time may vary between 3 and 10 business days.
7. No Refund Policy
The following will not be eligible for a refund:
❌ Digital products:
- After download or access is complete
- If the customer changes their mind after delivery
❌ Physical products:
- Misuse or damage caused by the customer.
- Lack of proof of the problem.
- Requests submitted after the established deadline.
❌ Other cases:
- Customer error when entering data (e.g., wrong number, incorrect email)
- Delays caused by third parties (transport company, bank, mobile operator)
8. Order Cancellation
- The customer can cancel the order before payment confirmation.
- After payment is confirmed, cancellations will be reviewed on a case-by-case basis.
9. Guarantees
🛡️ Physical products
- Warranty as indicated by the supplier (when applicable).
- Coverage for manufacturing defects
💻 Digital products
- Guaranteed to function as described.
- Basic technical support when applicable.
10. Customer Responsibility
The customer is responsible for:
- Provide correct payment and delivery information.
- Check compatibility of digital products before purchase.
- Read the product description before making payment.
11. Contact for Support
For questions related to payments, refunds, or support:
📧 Email: atendimento@webbazar.co.mz
📞 Phone: +258 869 076 000
⚠️ Final Note
Webbazar reserves the right to change this policy at any time, with changes communicated on the website.
